Support

Report a problem or ask a question.

This goes to help@venakis.com, like an email, but it lets you tell us how urgent it is. We reply by email, Monday to Friday, 09:00 to 17:30 UK time.

Your name

Business name

How urgent is it?

P1 Critical. Clients can’t book, or you can’t get in at all. First reply within 2 working hours.P2 High. Something important is broken or showing the wrong information, and there’s no easy way round it. First reply within 4 working hours.P3 Normal. Bookings still work, but something else isn’t working properly. First reply within 1 working day.P4 Low. A question, a typo, something that looks wrong, or an idea. First reply within 3 working days.

Not sure? Leave it at P3. We may move a request up or down, and if we lower it we will tell you why.

What’s happening?

Goes to help@venakis.com.

Response targets and what each priority means are in the Service Level Agreement. To check whether the platform is up, see the status page.