Support

Report a problem or ask a question.

This goes to help@venakis.com like an email, but it lets you tell us how urgent it is. We reply by email, highest priority first.

Your name

Business name

How urgent is it?

P1 Critical. Clients can't book, or you can't get in at all. Handled before anything else, as soon as it's seen.P2 High. Something important is broken or showing the wrong information, and there's no easy way round it. Handled next, after any P1.P3 Normal. Bookings still work, but something else isn't working properly. Handled in turn, after P1 and P2.P4 Low. A question, a typo, something that looks wrong or an idea. Handled in turn, after everything more urgent.

Not sure? Leave it at P3. We may move a request up or down, and if we lower it, we'll tell you why.

What's happening?

Goes to help@venakis.com.

The Service Level Agreement explains what each priority means and how requests are handled. To check whether the platform is up, see the status page. Connecting Xero, calendars, card readers or Zapier? See Integrations and the help centre.