Trust & delivery
How we support you.
Ownership, response times and launch gates — stated plainly, in writing, before you commit.
Who owns what
DataYours — export rights in every plan
ContentYours — brand, copy, configuration
Infra opsVenakis-run on managed · transferable on bespoke
Platform IPVenakis on managed · bespoke terms explicit
Support that answers
P1System down — 2 hours
P2Core impaired — 4 hours
P3Non-critical — 24 hours
P4Questions — 3 days
24-hour line · monitoring, backups, patching on managed plans · availability commitment in contract.
Launch, gated by you
Seven acceptance stages — launch only fires after your sign-off is recorded.
1Scope2Build3Walkthrough4Corrections5Re-review6Sign-off7Launch
Handover, when you take the keys
On one-off delivery and buyouts under the published formula:
✓Source code
✓Documentation and deployment instructions
✓Credentials and account transfer
✓Training for your team
✓Formal sign-off and transition materials
