Add a stamp
- Open HQ on your phone or tablet and go to Rewards. “Add a stamp” is the first tab.
- Tap “Scan their code” and point the camera at the QR code on the client’s phone (it’s on their account page under “Show my code at the counter”). The first time, your browser asks to use the camera: allow it. Or search by name or email instead.
- Tap “Add a stamp”. For a points scheme, enter what they spent and tap “Add points”.
Anyone on your team can add stamps. Owners and admins can also change the scheme and adjust balances.
Give a reward
Under Rewards on the same card, tap “Give it” next to a reward they have enough for. The stamps or points come off straight away.
Undo
After a stamp or a reward, an Undo button counts down for 2 minutes. After that, open the client on the Members tab and use Adjust with a reason. Every stamp, reward and undo is in the activity log.
A lost phone or a shared screenshot
The QR code holds a random code, not the client’s name or email, and it only works in your HQ. If it’s been shared, the client can make a new one on their account page (“Make a new code”), or you can on the Members tab (“New QR code”). The old one stops working at once.