Getting set up
- Go to Money › Payments and choose “Connect Stripe”. Money goes straight to you; Venakis takes no commission.
- Choose “Change deposits and fees”. For each service, choose whether a booking takes nothing, a deposit, full payment, or just saves a card for no-show fees.
- Set your “Didn’t come” fee there too. Clients agree to it before their card is saved.
Day to day
- Filter payments by status, type and dates, see totals, and export a CSV.
- Refund all or part of a payment and note why: the refund opens beside the list, and “Refund £…” sends it. The money goes back to the client’s card.
- Charge a no-show or late-cancellation fee to a saved card under “Fees you could charge” on Money › Payments, or from the notice after you mark a booking Didn’t come. It’s never charged automatically.
- Payouts, disputes and your Stripe settings are in your own Stripe Dashboard: “Open your Stripe dashboard” on Money › Payments.
Direct Debit for memberships
Switch on Bacs Direct Debit in your Stripe Dashboard (Settings → Payment methods). Once Stripe has approved it, choose “Change deposits and fees” on Money › Payments, press Check status and tick to offer it. New members can then pay by Direct Debit as well as by card.