Reminders and your words
- On Messages → Settings, choose when the reminder goes before each booking, or switch reminders off.
- Add a paragraph of your own to confirmation, reminder and cancellation emails (directions, parking, what to bring), and a sign-off.
Reviews and win-back
- Review requests: paste your review link (for example from Google) and choose how many hours after a visit the email goes. Each person gets at most one a month.
- Win-back emails: choose how many days without a visit before we email someone to invite them back, with your own message if you like.
These are marketing emails, so they only go to customers who agreed to hear from you, and each has an unsubscribe link. Unsubscribing is recorded on the customer’s page.
Sent emails
Messages → Sent emails lists every email to your customers: sent, waiting or failed, with the reason. Choose Resend on one that failed.