Reminders and your words
Website › Emails to clients lists what goes out automatically, each with a switch. Change what you need, then choose “Save email settings”.
- Choose “Your words” next to Reminder to set when it goes before each booking. Switch it off to stop reminders.
- Add a paragraph of your own to confirmation, reminder and cancellation emails (directions, parking, what to bring) with “Your words” next to each; a preview shows the email as clients get it. Change next to Sign-off sets your sign-off.
- Bookings you add in HQ get the same confirmation and reminder emails. For a walk-in, untick “Email … to confirm, and remind them before” (it shows the client’s first name) to skip them.
When a client replies to one of these emails, it goes to the address under “Where client replies go” at the top of the page. Keep your sign-in email, or choose “Use a different address”. We email that address a link, and it takes over once someone there chooses “Confirm this address”. The link lasts 24 hours. Until then, replies go where they went before.
Reviews and win-back
- Review request: under “Your words”, paste your review link (for example from Google) and choose how many hours after a visit the email goes. Each person gets at most one a month.
- “We miss you”: choose how many days without a visit before we email someone to invite them back, with your own message if you like.
These are marketing emails, so they only go to customers who agreed to hear from you, and each has an unsubscribe link. Unsubscribing is recorded on the customer’s page.
Emails sent
“Sent recently”, on Website › Emails to clients, lists emails to your clients, failed ones first, with the reason. Choose “Send again” on one that failed.