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Help centreUndo and the Bin

Undo and the Bin

Every change made in HQ can be undone for 30 days. Deleted clients, notes and connections wait in the Bin for the same time.

Undo

When you change something, a banner appears at the bottom of the page with Undo. After it goes, the change is still in Recent changes, under Run the day, where you can undo the whole change or one line of it for 30 days.

  • Bookings: an undo puts the booking back where it was. If the slot has since been taken, HQ offers the nearest free times instead.
  • Emails: a booking email caused by an HQ change waits two minutes before sending, so an undo in that time stops it. If it had already gone, HQ offers to send a short correction.
  • Staff can undo their own changes. The owner and admins can undo anyone’s.

The Bin

Deleted clients, notes and connections go to the Bin, at the bottom of Recent changes, for 30 days. Put anything back with one click. After 30 days it is removed for good.

Tip: Erasing a client at their request is different from deleting one: it is immediate and cannot be undone. See “Erasing a client”.