Drafts, previews and publishing
Website › Your site is in ten numbered parts, with a publish bar along the bottom. It works on a draft, so you can change several things and publish them together.
- Make your changes and choose Save draft.
- “How clients will see it”, beside the parts, previews your changes. Choose “Open the full preview” to open your site with your changes in a new tab; only you can see them. Choose “Leave preview” there to go back to what clients see.
- Choose Publish, then “Publish now”. The new version goes live.
Changed your mind? “Undo my changes” throws the draft away. Under “Earlier versions”, “Go back to this” copies an earlier version into your draft.
What you can change
- Look and colours: site style, colours, typography, button style and dark mode. HQ warns you if text would be hard to read.
- Words on your site and Photos: the main heading and the line under it, a top photo, your About text and photo. What clients see first: which sections appear and their order.
- How Google and social media show you: the title and description people see on Google, and the picture shown when your site is shared.
- Opening hours and closures: your hours, and closures for holidays: nobody can book on a closed day, and your site lists them. HQ shows anything already booked on those days; nothing is cancelled for you.
- Booking rules: notice needed, how far ahead people can book, your cancellation cut-off and late fee (in pounds), gaps between appointments, waitlists and guest booking.
Your policies page
Your site has a “Policies & privacy” page, linked in the footer. It’s written from your own settings: cancellations and fees, card payments, memberships, gift cards and how you look after personal data.
Add a privacy email under Business details. It’s where customers ask about their data and make complaints. By law they can complain to you first, and you must acknowledge a complaint within 30 days; if they’re still unhappy they can go to the ICO. The page explains this for you.