Signing in
HQ is where you run your business: your diary, clients, services, team and website. It lives at hq.venakis.com.
- Open the link in your welcome email. It signs you straight in the first time and asks you to choose a password.
- After that, go to hq.venakis.com, enter your email address and password, and choose Sign in.
- Forgotten your password? Choose “Email me a sign-in link instead”. The link works once, for 60 minutes, and lets you choose a new password.
- In more than one business? Choose “Choose a workspace” at the bottom of the sign-in page and enter the first part of your site’s address (your-business in your-business.sites.venakis.com).
- After five wrong passwords in a row, sign-in pauses for 15 minutes to protect your account. Wait, then try again.
Your setup checklist
Until your site is set up, HQ opens on “Your first day”, a checklist that ticks itself off as you go. Each step links to the page where you do it. Choose “Go to Today for now” to skip it; the same checklist, “Get your site live”, stays on Today until it’s done.
- Make the services yours: your site starts with sample services, so rename them and set your real prices.
- Introduce your team: replace the placeholder “Team Member”.
- Cafés and restaurants: make the menu yours, then check your allergen information.
- Put classes on the timetable (class-based businesses).
- Make it look like you: choose a style and wording, then publish.
- Set your opening hours, and add any days you’ll be closed.
- Choose where client replies go: keep your sign-in email or use your business’s own.
- Choose your plan: your site goes live as soon as it’s active.
- Take your first booking.
- Optional: take card payments, and use your own web address.
Tip: Use “See your site so far” at the top of the checklist at any time. Only you can see a site that isn’t live yet.
Finding your way around
The dark bar on the left starts with Ask HQ and New booking. Below them are nine places: Today, Diary, Clients, Services & prices, Gift cards & loyalty, Team, Website, Money and Settings. Each place has tabs along the top of the page. In these guides, Money › Payments means the Payments tab in Money.
- Today is where HQ opens: what needs you, today’s bookings, your next client and who’s in.
- Restaurants and coffee shops see Services & prices called Menu & tables.
- Team members whose login is linked to their team profile also have My work, for their own shifts, time off and hours.
- You only see the places and tabs your login can use.
On your phone
HQ works on a phone. A bar along the bottom has Today, Diary, Clients and More, with Ask in the middle once Ask HQ is on for your business. Tap More for everything else. Wide tables scroll sideways inside their card.